• COVID-19 UPDATE

    All Summit Area YMCA facilities are closed and all memberships/programming/events are temporarily suspended until further notice. We appreciate your understanding during this time and will share more information on re-opening details once they become available.

    NEWS & UPDATES


    Be healthy and well. We can't wait to welcome you back soon!



    Have a question or need to get in touch?

    CONTACT US 

 

FREQUENTLY ASKED QUESTIONS


Read through our frequently asked mobile app and class reservation questions: 

MOBILE APP FAQ

MANAGING CLASS RESERVATIONS ON THE WEB

CONTACT US

If you have specific questions that are not addressed in these answers, please ask a staff member or use the form at the bottom of this page to contact us

 


MOBILE APP FAQ


WHERE DO I DOWNLOAD THE APP?

• Navigate to your app store to search for the Summit Area YMCA or click on a link below:

   
 


WHAT IS MY HOME LOCATION?

• Your "Home location" is the YMCA branch you visit most


HOW DO I ADD MY MEMBERSHIP BARCODE?

• Click on the barcode icon on the top right hand corner
• Click on Add Barcode
• Enter your YMCA barcode number (from your YMCA membership ID card or the old YMCA mobile app) in the barcode text box. If you cannot find this information, please see Member Services for assistance.
• Click Save


CAN I ADD MORE THAN ONE BARCODE?

• Yes, you can add additional barcodes for other family members by clicking the  icon (top right-hand corner). Then, follow the steps above.



HOW DO I TURN ON APP NOTIFICATIONS FOR FACILITY UPDATES & WEATHER RELATED EMERGENCIES?

The Summit Area YMCA uses The SAY mobile app to send important notifications regarding emergencies, weather related closings, delayed openings, and/or other updates regarding our facilities! However, your mobile app notification settings must be turned on in order to receive these alerts.

Your smartphone device controls your notification settings, but please note: settings may vary by device. For specific instructions about your device, please contact your service provider.

iPhone:

• Open the Settings app on your iOS device
• Click on Notifications
Scroll down and click on The SAY Mobile App
Tap the switch to 'Allow Notifications' to turn notifications on or off.

Android:

• Open the Settings app on your device
Click on Notifications
• Click on See All
Scroll down to The SAY Mobile App
Tap the switch to 'Allow Notifications' to turn notifications on or off

Again, settings can vary by device. For specific instructions about your device, please contact your service provider.


HOW DO I BOOK A GROUP EXERCISE CLASS RESERVATION ON THE APP?

• Go to the Find a Class tab
• Confirm the YMCA location you’d like to book a reservation at is listed at the top of the screen
• Scroll to browse classes (listed in chronological order)
Click on the class name you would like to reserve a spot in (Reservations open two weeks in advance)
• If a class requires a reservation, a Book Now button will appear
Click on Book Now

• Optional: Click on the Add to Calendar icon to add the class to your default personal calendar after completing your reservation. The default alert is set to 30 minutes prior to class time (alert settings can be adjusted within your personal calendar if needed). We also suggest if you cancel a class reservation, you remember to delete it from your calendar to avoid any confusion.

Group Exercise Class Guidelines

 

HOW DO I CONFIRM MY CLASS RESERVATION ON THE APP?

You will receive a confirmation email when you first sign up for the class, but you can confirm each class in the app based on whether a cancellation button is present.

• Go to the Find a Class tab
• Confirm the YMCA location you’d like to confirm your reservation at is listed at the top of the screen
Scroll to browse classes (listed in chronological order)
Click on the class name you would like to confirm your spot in
• If you have registered for a class, a Cancel Now button will appear in place of the Book Now button


HOW DO I CANCEL MY CLASS RESERVATION ON THE APP?

• Go to the Find a Class tab
• Confirm the YMCA location you’d like to cancel your reservation at is listed at the top of the screen
Scroll to browse classes (listed in chronological order)
Click on the class name you would like to cancel your spot in
• If you have registered for a class, a Cancel Now button will appear in place of the Book Now button
Click on Cancel Now
Click Yes to cancel
• A pop-up will appear confirming your cancellation

• If you added a reminder for this class in your personal calendar, remember to delete that calendar event also to avoid confusion


HOW DO I VIEW CLASSES AT YOUR OTHER YMCA LOCATION ON THE APP?

• Go to the Find a Class tab
• Click the Search Locations icon on the bottom of the screen
Select the YMCA location you’d like to view classes at

You can switch between the two at any time. 

 

IS THERE A PLACE WHERE I CAN SEE ALL THE CLASSES I SIGNED UP FOR ON THE APP?

• While there is not currently a personalized class reservation list or schedule within the app, you do receive email confirmations for each class you signed up for, so you can search within your email box for GroupExPRO.com or Class Reservation to view the complete list.
• We’d like to suggest using the Add to Calendar feature to keep track of the classes you have reserved a spot in on your personal calendar
• The Add to Calendar feature enables a class reminder alert, defaulted to 30 minutes prior to class time. Alert settings can be adjusted within your personal calendar if desired.
• Simply click on the Add to Calendar icon within the app to add the class to your default personal calendar after confirming your reservation
• We also suggest if you cancel a class reservation, you remember to delete it from your calendar as well to avoid confusion

 

WHERE CAN I FIND FACILITY & KID ZONE HOURS?

Click on your initials or profile photo in the upper left hand corner
• Click on Locations
• Click on the Hours tab
or
• Use the Search icon (top right-hand corner) to view hours at our other YMCA location

Additional information about Kid Zone can also be found by clicking on the Info Center tab.


HOW DO I CHANGE MY APP PASSWORD?

Please note: For security purposes, you will need to enter your old password in order to create a new password.

Click on your initials (or profile photo if you added one) in the upper left hand corner
Click on the initials (or profile photo if you added one) again to edit your profile
Scroll down to password section
Enter your old password
Enter your new password
• Confirm your new password
• Click Save

 

HOW DO I EDIT MY PROFILE ON THE APP?

Click on your initials (or profile photo if you added one) in the upper left hand corner
Click on the initials (or profile photo if you added one) again to edit your profile
• Enter/edit your information
• Please note: Your gender, height and weight are used to calculate the calories burned during your recorded workouts. This information is not accessible to staff.
• The SAY offers birthday bonus reward points. Please ensure your birthday is correct in your app profile.

 

I DON'T WANT MY WORKOUTS SHARED ON THE ACTIVITY FEED ON THE APP. HOW DO I CHANGE THAT?

Please note: Privacy settings for sharing your workout activities and achievements with other members of the Y within the Activity Feed & Challenge Leaderboards is automatically defaulted to "public" upon sign up. 

To change your Privacy Settings:

Click on your initials or profile photo in the upper left hand corner
• Click on Settings
• Click on Privacy
Select the option of your choice:

Select "Public" if you would like your activities and achievements to be shared with other members of the Y within the Activity Feed & Challenge Leaderboards.
• Select "Private" if you do not wish any of your activities or achievements to be shared with other members.

 

HOW DO I REDEEM MY REWARDS?

Visit the Member Services Desk at your home location to redeem rewards!

 

I have questions about MY REWARDS

Visit the Member Services Desk or use the contact form below for questions about your rewards.

 

TERMS OF USE

The Summit Area YMCA App, mobile device application (the “App”) is made, owned and operated by Netpulse, Inc. (“Netpulse”, which term will include affiliates of Netpulse, Inc.) on behalf of Summit Area YMCA. 

Please read these Terms of Use (the “Terms”) carefully because it is an agreement between you and Netpulse and governs your use of our website located at www.netpulse.com and any related domains or subdomains (collectively, the “Site”), our personalized entertainment and workout tracking services accessible via the Site and via use of exercise equipment that contains Netpulse-enabled content or controls, to the extent that such use relates to hardware, software or services provided by Netpulse, and our mobile device application (“App”). The Site, our services and App are collectively called the “Netpulse Services”.

TERMS OF USE


By accessing and using the Netpulse Services, you accept and agree to be bound by these Terms. If you do not agree to these Terms and our Privacy Policy, do not use the Netpulse Services.

 


MANAGING CLASS RESERVATIONS ON THE WEB

 

HOW DO I BOOK A GROUP EXERCISE CLASS RESERVATION on the web?

Navigate to Class Schedules on our website
• Filter through location, category and dates as needed
Scroll to browse classes (listed in chronological order)
• If a class requires a reservation, a Sign Up link will appear next to the Calendar  icon
Click on Sign Up under the class name you would like to reserve a spot in
• If you are not logged into GXP, you will be prompted to enter your GXP login info 
• If this is your first time booking a class reservation, click on the Create a Login tab to register
• After logging in, you can click on the Reserve a Spot button

• Optional: Click on the Add to Calendar icon to add the class to your default personal calendar after completing your reservation. The default alert is set to 30 minutes prior to class time (alert settings can be adjusted within your personal calendar if needed). We also suggest if you cancel a class reservation, you remember to delete it from your calendar to avoid any confusion.

Group Exercise Class Guidelines

 

HOW DO I CONFIRM MY CLASS RESERVATION ON THE WEB?

Since you receive confirmation emails for each class, you can search within your email box for GroupExPRO.com or Class Reservation to view the complete list or you can confirm each class in the app based on whether a cancellation button is present. 

Navigate to Class Schedules on our website
• Filter through location, category and dates as needed
Scroll to browse classes (listed in chronological order)
• Click on Sign Up under the class name you would like to confirm your spot in
• If you are not logged into GXP, you will be prompted to enter your GXP login info 
• If you have registered for a class, it will say: "You have reserved a spot in the class. You are currently signed up to attend this class." A Cancel Reservation button will appear in place of the Reserve a Spot button.


HOW DO I CANCEL MY CLASS RESERVATION ON THE WEB?

Navigate to Class Schedules on our website
• Filter through location, category and dates as needed
Scroll to browse classes (listed in chronological order)
• Click on Sign Up for the class name you reserved a spot in
• If you are not logged into GXP, you will be prompted to enter your login info
• If you have registered for a class, it will say: "You have reserved a spot in the class. You are currently signed up to attend this class." A Cancel Reservation button will appear in place of the Reserve a Spot button.
Click on Cancel Reservation
Click OK

• If you added a reminder for this class in your personal calendar, remember to delete that also to avoid confusion

 

MY QUESTION WAS NOT ANSWERED

If you have specific questions that are not addressed in these answers, please use the form below to contact us. We continue to make improvements to better serve our members and your feedback is important.